Formal email - Anna Cerdán
To whom it may concern, I am writing to complain about the bad condition of the MP3 which I bought on your site Gadgets last Friday, and which I consider that does not look like in the photography online. When I opened the package, the MP3 was a bit broken, as if someone had hit it during the route between the warehouse and my house. In addition, when I turned on it, the sound it emitted was completely horrible and not as “the perfect sound” it was indicated on your website. Finally, I have attached a photography of the broken MP3 to show you its condition. I would be grateful if you could exchange the gadget for another in good health. I look forward to hearing from you. Yours faithfully, Anna Cerdán